Return Policy

At Sharpening Whetstone, we take pride in providing high-quality sharpening stones, strops, honing steels, and related accessories. Your satisfaction is our priority, and we strive to ensure a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.

1. Sample Orders

We understand the importance of testing our products before making a bulk purchase. If you are not satisfied with your sample order, we offer free return shipping.

How to return a sample order:

Return the item in its original packaging within 14 days of delivery.

Contact our support team at info@sharpeningwhetstone.com to request a prepaid return label.

2. Bulk Orders

For bulk purchases, returns are only accepted in cases of product defects or quality issues.

Conditions for bulk order returns:

Customers are responsible for return shipping costs, unless the return is due to an error on our part.

Notify us within 14 days of receiving your order if there is a quality issue.

Provide detailed photos or videos of the defect for verification.

If the return is approved, we will provide return instructions.

3. Custom and OEM Orders

We specialize in custom-branded whetstones and OEM sharpening products. Due to the personalized nature of these orders, all sales are final.

Please note:

To ensure accuracy, carefully review your design proofs and order details before confirming your purchase.

Custom and OEM orders cannot be returned or refunded, including products with your logo or unique specifications.

4. General Return Requirements

To qualify for a return, items must meet the following conditions:
✅ Unused and in original packaging (including all accessories and manuals).
✅ Accompanied by a copy of your order confirmation or invoice.
✅ Returned within the specified return window.

Returns that do not meet these criteria may be rejected.

5. How to Initiate a Return

If you need to return an item, follow these simple steps:

1️⃣ Contact Us
Email info@sharpeningwhetstone.com with your order number and reason for return.

2️⃣ Receive Return Instructions
Our team will review your request and provide return shipping details.

3️⃣ Ship Your Return
Send the item using a trackable shipping method to ensure safe delivery.

4️⃣ Processing & Refund
Once we receive and inspect the return, we will process your refund or replacement within 5-7 business days.

6. Refund & Exchange Policy

• Approved refunds will be issued to your original payment method.
• Exchanges are available if a replacement is preferred.
• Shipping fees are non-refundable, except in cases of our error.

7. Contact Us

For any return-related inquiries, please reach out to our customer support team:

📧 Email: info@sharpeningwhetstone.com
📞 Phone: +86 13063377319
📍 Address: 21 Fuanyi St, Yangjiang, Guangdong Province, China, 529500

Thank you for choosing Sharpening Whetstone! We appreciate your business and look forward to serving you again.