Frequently Asked Questions (FAQ)

Welcome to the Sharpening Whetstone FAQ section. Here you’ll find answers to common questions about our wholesale sharpening stones, custom branding, bulk orders, and shipping policies. If you need further assistance, feel free to contact us at info@sharpeningwhetstone.com.

1. Wholesale & Bulk Orders

Q: Do you offer wholesale pricing?

Yes! We specialize in B2B wholesale and offer competitive pricing for bulk orders. Contact us at info@sharpeningwhetstone.com for a custom quote.

Q: What is the minimum order quantity (MOQ) for wholesale purchases?

Our MOQ varies depending on the product type and customization requirements. Please reach out to discuss your specific needs.

Q: Can I request a sample before placing a bulk order?

Yes, we offer sample orders. However, sample pricing and shipping costs may apply.

2. Custom Branding & White Label Services

Q: Can you customize whetstones with my brand logo?

Absolutely! We offer custom branding, private labeling, and logo engraving to help you create a unique product under your brand name.

Q: Do you provide custom packaging?

Yes, we offer custom packaging solutions, including printed boxes, labels, and custom designs to match your brand identity.

Q: How do I submit my logo and packaging design?

You can send your logo and design files via email to info@sharpeningwhetstone.com in vector format (AI, EPS, or PDF).

3. Shipping & Delivery

Q: Do you ship internationally?

Yes! We provide worldwide shipping with trusted logistics partners to ensure safe and timely delivery.

Q: How long does it take to process and ship an order?

• Standard orders: Typically ship within 5-10 business days.
• Custom-branded orders: Production time varies based on customization needs but generally takes 15-30 days.

Q: What shipping methods do you use?

We offer various shipping options, including air freight, sea freight, and express courier services (DHL, FedEx, UPS, etc.).

4. Payment & Pricing

Q: What payment methods do you accept?

We accept bank transfers (T/T), PayPal, and major credit cards. For large orders, we also offer flexible payment terms.

Q: Are there discounts for large orders?

Yes! We provide tiered discounts for bulk purchases. Contact us for a custom pricing quote.

5. Product Information

Q: What types of sharpening stones do you offer?

We offer a wide range of sharpening products, including:

• Whetstones (water stones, oil stones, and diamond stones)
• Honing rods & sharpening steels
• Leather strops
• Knife sharpeners

Q: What grit levels do your whetstones come in?

Our whetstones range from coarse (200-400 grit) for reshaping edges to fine (3000-8000 grit) for polishing and precision sharpening.

Q: Do you offer custom grit levels?

Yes! We can manufacture custom grit combinations based on your business requirements.

6. Returns & Warranty

Q: What is your return policy?

We accept returns for defective or damaged products within 7 days of delivery. Please contact our support team for assistance.

Q: Do your products come with a warranty?

Yes, our products come with a quality guarantee. If you experience any issues, contact us for a replacement or refund.

7. Contact & Support

Q: How can I get in touch with your team?

You can reach us via:
📧 Email: info@sharpeningwhetstone.com
📞 Phone: +86 13063377319

Q: Can I visit your factory or showroom?

Yes! We welcome business partners to visit our manufacturing facility in Yangjiang, Guangdong Province, China. Please schedule an appointment in advance.

8. Still Have Questions?

If you have any other questions, feel free to contact us at info@sharpeningwhetstone.com. We’re happy to assist you!